How we do it

FirstCall’s home care system is comprehensive, efficient, confidential, and accessible.

A FirstCall representative will visit you in your home to introduce you to our services by demonstrating the FirstCall website and app; helping you program your phones with FirstCall contact information; resolving any specific questions or concerns you may have.

​​Welcome aboard! You can promptly forget about home maintenance — we’re on it, and you’ve got better things to do!

Kick-Off Inventory and Inspection

Your FirstCall representative and a small team of tradespeople will inspect and take inventory of your home, from heating system to dishwasher, from pest inspection to energy audit. When we’re done, we will know your house’s features and needs thoroughly. This step may be followed by a proposal for any recommended repairs and improvements, beyond basic maintenance, that the home might need.

Seasonal and/or Scheduled Services

Services performed under the Annual Contract will be scheduled on your FCR account’s calendar. At any time, you can log on to your account, via the FirstCall website, and see your upcoming schedule of services. Email notifications will be sent to you in advance of each visit with information on the exact work to be done and who, specifically, will be doing the work.

Weekly or Monthly Check-in

While your home is vacant, your FirstCall representative can visit on a regular basis (for example, during extended absences) to ensure that all’s well. If anticipated ahead of time, this service can be included in the Annual Contract.

Additional Services​

• Requests for additional services (those not included in the Annual Contract) can be made online, by email, or by phone. Please see the list of FCR à la carte services 
• Proposals and work authorizations are managed online.
• To expedite home care, the homeowner can opt to set a threshold cost, below which FirstCall is authorized to proceed with necessary work without additional approval.g elit

24/7 On-Call Emergency Response

• Three (3) after-work-hours emergency visits per year (by your FCR representative) are included in the Annual Contract coverage. Of course, we will respond to additional after-hours calls, but they will be invoiced accordingly.
• The 24/7 feature includes the addition of FirstCall to your alarm company’s call list.

Billing and Records​

• Fully compliant with Federal Data Privacy Act.
• Choose annual, quarterly or monthly billing.
• For services outside of the Annual Contract, invoices are posted to the client’s private account page on the FCR website for review and approval.
• Home improvement and maintenance records, expense reports, the “health history” of the residence, etc. are available to you, as well as to your agent, accountant, business manager — whomever you authorize — and each will have a unique username and password.

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